Cloud Communication Security: Risks, Controls & US Compliance
Since April 2025, the FBI has warned of AI-generated voice messages impersonating senior US officials. Attackers now target phone lines, video meetings, and call recordings, not just email inboxes. Cloud communication security covers every control that protects these voice, video, and messaging channels. A misconfigured phone platform can expose recordings, customer data, and payment details. The fix starts with knowing which risks apply and who owns each control. The sections below map voice-specific threats to named controls and named owners. They also explain cloud VoIP security for US businesses under HIPAA, PCI DSS, and CMMC. Each section ends with controls a business can verify with its provider. What Is Cloud Communication Security and Who Is Responsible for It? Cloud communication security protects voice, video, chat, and SMS traffic hosted by a third-party provider. These services run on platforms such as Microsoft Teams Phone, Zoom Phone, and RingCentral. Traffic crosse...